Privacy Policy

Effective Date: January 10, 2026

The Texas Mortgage Pros (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://support.thetexasmortgagepros.com/contact-page) or use our services, including when you interact with our marketing campaigns (e.g., through form submissions, contest entries).

We want to be clear: we do not sell or share your personal information for marketing or promotional purposes.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, email address, phone number, and any details you provide when requesting a consultation, using our services, or participating in our marketing campaigns.

Financial Information:
Limited financial details related to our mortgage and lending services, such as information you voluntarily provide during pre-qualification or application processes.

Automatically Collected Information:
IP address, browser type, device information, and website activity through cookies and analytics tools.

Campaign Interaction Data:
Information you provide when participating in our marketing campaigns, such as responses to surveys or entries in contests.

2. How We Use Your Information

We use collected information to:

Provide and improve our services.

Respond to inquiries and provide customer support.

Send service-related notifications and updates. (You may opt out of marketing communications as described below.)

Administer contests, surveys, or other promotional activities you may participate in.

Personalize your experience and tailor our services to your interests.

Analyze website usage and campaign performance.

Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information.

We only disclose information in these limited cases:

With Service Providers:
We may share data with subcontractors and service providers who assist in delivering services such as website hosting, customer support, or communications platforms. These providers must comply with confidentiality and data protection obligations.

Legal Compliance:
We may disclose information to meet legal obligations or respond to lawful requests.

Business Transfers:
If we undergo a merger, acquisition, or asset transfer, your information may be transferred as permitted by law.

Important:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. SMS Program & Messaging Policy

Program Name: The Texas Mortgage Pros SMS Program

Program Description: Users who opt in will receive appointment reminders, loan updates, and other relevant mortgage-related communications.

You can cancel the SMS service at any time by texting “STOP.” After sending “STOP,” we will send a confirmation message to verify you have been unsubscribed. After this, you will no longer receive SMS messages from us. To rejoin, simply sign up again as you did before.

If you experience issues with the messaging program, reply with “HELP” or contact us at [email protected] or +1 281-408-4202.

Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency varies.

For privacy-related inquiries, please refer to this Privacy Policy at:
https://support.thetexasmortgagepros.com/contact-page

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, measure website performance, and understand engagement with our campaigns. You may adjust your browser settings to decline cookies, but this may limit certain website features.

6. Data Security

We use industry-standard security measures to protect your personal information. However, no system is completely secure, so we encourage you to exercise caution when sharing information online.

7. Your Rights & Choices

You may have the right to:

Access, update, or request deletion of your information.

Opt out of marketing communications (instructions included in messages).

Restrict or object to certain data processing activities.

Withdraw consent where applicable.

Lodge a complaint with a supervisory authority if you believe your rights are being violated.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted here with a revised Effective Date. Continued use of our services indicates acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns, reach out to us:

📍 The Texas Mortgage Pros
2001 Timberloch Place #500, Spring, TX 77380, United States

📞 Phone: +1 281-408-4202
📧 Email: [email protected]